Spotlight on… our customer service
While camping and outdoor accommodation chains continue to grow, outsourcing their customer service to booking platforms and call centers, there are still independent campsites like ours—standing strong like the indomitable Gauls!
From marketing to booking, every interaction goes directly through our team.
No middlemen, no platforms, no outsourcing. Our team is right here on-site!
An efficient relationship
Managing the entire vacation experience allows us to be more responsive, more available, and more precise.
Have a question before booking?
A special request?
A last-minute inquiry?
We can answer you quickly—and in any language! And that makes all the difference!
We’re with you from the first contact until the end of your vacation
Be sure to remember their first names, because they’re not just voices on the phone—they’ll all be there from the day you arrive until the day you leave!
Be sure to remember their names, because they’re not just voices on the phone—they’ll all be there from the day you arrive until the day you leave!
A helpful and qualified team
Every request is handled directly by our team. We provide quick solutions that are perfectly tailored to each situation.
Our front desk and technical service are available non-stop from 8:30 AM to 7:30 PM. And from 7:30 PM to 8:30 AM, our security team takes over. La Pierre Verte is here for you 24 hours a day!
Behind every stay is a responsive and passionate technical team:
Plumbing, electrical work, landscaping, facility maintenance, or emergency repairs?
They can do it all, solve any problem, and fix everything!
Not to mention our housekeeping team, which takes great care to ensure your accommodation is spotless. A discreet yet essential team, our housekeeping fairies demonstrate unwavering dedication and professionalism!
People First
Our work isn’t just about selling trips; we sell vacations, memories, laughter, drinks with friends, and unforgettable evenings… We make it a point of honor to ensure our guests’ satisfaction and to foster genuine connections.
Here, you’re not just a file number. You have a first and last name, and a story that we share throughout your stay.
Our approach takes time and energy, but that is what makes us strong and sets us apart. We know every reservation, every request, and every guest. Providing a successful vacation isn’t just about offering accommodation; it’s about ensuring quality support, and every service at our campground plays a full part in this mission.
La Pierre Verte, where every moment becomes a memory
